Refund Policy
Clear refund policy for our prepaid credit system with specific terms for delivery guarantees and quality considerations.
Last updated: 2025-09-03
🚫 Important Refund Restrictions
Purchased credits are generally NON-REFUNDABLE due to the digital nature of our AI-powered property analysis service. Refunds are only provided in specific circumstances outlined below.
- • No refunds for quality dissatisfaction (subjective nature of analysis)
- • No refunds for user error or change of mind
- • No refunds for unused credits after expiry
- • Limited refunds only for service delivery failures
This Refund Policy applies to all purchases made on LegiTract, operated by LawyerDesk Advocacy Pvt Ltd. By purchasing credits or using our services, you acknowledge and agree to these refund terms.
Our refund policy is designed to balance fairness with the practical realities of providing AI-powered digital services, where the quality and usefulness of output can vary significantly based on individual needs and interpretations.
Prepaid Credits System
💳 Credit Purchase Terms
Our service operates exclusively on a prepaid credit system. Understanding these terms is essential before making any purchase.
- • Immediate Purchase: Credits are activated instantly upon successful payment
- • Digital Service: Credits are used to access digital AI analysis services
- • Non-Transferable: Credits cannot be transferred between accounts
- • Expiry Terms: Credits expire 365 days from purchase date
- • No Subscription: One-time purchases only, no recurring billing
Credit Validity
- • Valid for 365 days from purchase
- • No extensions or rollover options
- • Expired credits are permanently lost
- • No refunds for expired credits
Usage Policy
- • One credit per property report
- • Credits deducted upon report generation
- • Cannot cancel report once generation starts
- • Multiple attempts require multiple credits
Quality-Based Refund Exclusions
📊 Subjective Nature of AI Analysis
Property analysis quality is inherently subjective and varies based on individual needs, expectations, and interpretation.No refunds are provided for quality-related dissatisfaction.
Quality Variations
- • AI analysis accuracy varies with document quality
- • Results depend on available data sources
- • Legal interpretations may differ between users
- • Risk assessments are probabilistic, not definitive
No Refunds For
- • Reports that don't meet personal expectations
- • AI analysis that differs from manual analysis
- • Missing information due to document limitations
- • Results that don't support desired outcomes
⚖️ User Responsibility for Verification
Users are responsible for independently verifying all AI-generated analysis and conducting their own due diligence.
- • Professional Verification: Consult qualified professionals for legal matters
- • Independent Research: Conduct additional research as required
- • Risk Assessment: Make independent decisions based on comprehensive analysis
- • Due Diligence: Perform thorough verification of all findings
Limited Refund Scenarios
🕒 7-Day Service Delivery Guarantee
Refunds are ONLY available when our system completely fails to deliver a report within7 days from the report request date.
Eligible for Refund
- • Complete system failure to generate report
- • Technical issues preventing report delivery
- • Service unavailability for 7+ consecutive days
- • Payment processed but credits not added
NOT Eligible for Refund
- • Reports delivered within 7 days (regardless of quality)
- • Partial reports or incomplete analysis
- • Delayed delivery due to user-provided poor documents
- • User interface issues or login problems
| Scenario | Refund Eligible | Proof Required | Timeline |
|---|---|---|---|
| System fails to deliver report within 7 days | ✓ Yes | Request timestamp, email correspondence | Within 14 days of request |
| Payment charged but credits not added | ✓ Yes | Payment receipt, account screenshot | Within 30 days |
| Report quality below expectations | ✗ No | N/A | N/A |
| Unused credits after expiry | ✗ No | N/A | N/A |
Refund Request Process
📧 Email-Based Claims Process
All refund claims must be submitted via email with comprehensive proof of the service failure.
Step 1: Email Requirements
- • Send email to: info@legitract.com
- • Subject line: "REFUND REQUEST - [Your Account Email]"
- • Include all required proof documents
- • Provide detailed explanation of service failure
Step 2: Required Proof Documents
- • Original report request timestamp/confirmation email
- • Screenshots showing system status or error messages
- • Payment receipt and transaction ID
- • Email correspondence with support (if any)
- • Account dashboard screenshot showing credit balance
Response Time
Initial review within 48-72 hours
Business days only
Investigation Period
7-10 business days for complex cases
May require additional documentation
Refund Processing
5-7 business days to original payment method
After approval
Important Refund Conditions
⏰ Time Limitations
- • Service Failure Claims: Within 14 days of original request
- • Payment Issues: Within 30 days of transaction
- • Technical Problems: Must be reported immediately
- • No Retroactive Claims: Claims older than specified periods rejected
📋 Documentation Requirements
- • Complete Records: All interactions must be documented
- • Proof of Timeline: Clear evidence of 7+ day failure
- • System Screenshots: Visual proof of issues
- • Email Trail: Complete correspondence history
⚖️ Final Determination Authority
LawyerDesk Advocacy Pvt Ltd reserves the right to make final determinations on all refund claims based on:
- • Technical system logs and service availability records
- • Documentation provided by the customer
- • Terms of service compliance
- • Objective evidence of service delivery failure
- • Industry standards for digital service delivery
Government Disclaimer & Data Source Information
🚫 Government Association Disclaimer
WE ARE NOT ASSOCIATED WITH OR AUTHORIZED BY ANY GOVERNMENT
LawyerDesk Advocacy Pvt Ltd operating as LegiTract is a private technology company providing AI-powered property analysis services.
- • Private Entity: We are not a government agency, department, or affiliated organization
- • No Official Authority: We have no official governmental authorization or endorsement
- • Independent Service: Our services are provided independently of any government body
- • Commercial Operation: We operate as a private commercial enterprise
- • No Regulatory Powers: We have no regulatory, enforcement, or official governmental powers
🌐 Data Source & Analysis Disclaimer
Our refund determinations are based on analysis of publicly available information and openly accessible data sources.
Service Data Sources
- • Publicly available government websites
- • Open data portals and registries
- • User-uploaded documents with proper authorization
- • Publicly accessible records and databases
- • Openly available regulatory information
Copyright & Usage
- • Data sourced from websites is not copyrighted by us
- • Information analyzed comes from open, public sources
- • No proprietary or restricted data is accessed
- • All analysis based on legitimately accessible information
- • We do not claim ownership over source data
⚠️ "AS IS" Refund Service Disclaimer
ALL REFUND DECISIONS PROVIDED "AS IS" WITHOUT WARRANTIES OR GUARANTEES
Our refund policy and all related decisions are provided on an "as is" and "as available" basis without any express or implied warranties.
No Warranties For
- • Refund approval or processing speed
- • Specific refund outcomes
- • Service quality assessments
- • Technical issue resolution timelines
- • Payment processor cooperation
No Guarantees About
- • Automatic refund eligibility
- • Future policy interpretation
- • Dispute resolution outcomes
- • Service delivery improvements
- • Payment processing reliability
User Responsibility: Users must independently assess refund eligibility and seek Expert Advice for disputes.
Contact & Legal Information
Refund Claims Contact
Email: info@legitract.com
Subject: REFUND REQUEST - [Account Email]
Response Time: 48-72 hours
Business Hours: 9:00 AM - 6:00 PM IST
Legal Information
Company: LawyerDesk Advocacy Pvt Ltd
Address: #32-20-20, Captain Ramarao Jn, Allipuram, Visakhapatnam - 530004, Andhra Pradesh, India
Policy Version: 1.0
Last Updated: 2025-09-03
Refund Policy Authority: This refund policy is maintained by LawyerDesk Advocacy Pvt Ltd and applies to all purchases made through LegiTract. This policy is subject to change with notice.
Dispute Resolution: Any disputes regarding refunds are subject to the jurisdiction of and governed by Indian law.